MIS Assignment 2

The company we visited for assignment 2 was the Hubport Group Interactive.

Hubport Group Interactive, enables a business to build an imperative subsistence in theo nline B2C (Business-to-Consumer) space. We empower your website to attain optimum function and revolutionize your business by creating online channels toeffectively connect with existing clients and successfully tap new ones. Ouraccomplished E-Commerce Storefront encoders, Retail Shop Managers, Online Marketing Consultants, and Production Team associates provide the technology backbone that launch prospering and profitable websites.
Satelliteoffices in North America, the U.K.,and an upcoming presence in Japan help counter communication, and accessibility issues. Subsequently, creating a smooth working relationship between client and service provider. Projects are delivered on time, with little or no hitches. Our fulfillment teams observe a synchronized shifting schedule to accommodate client concerns at any time most convenient to them. Hubport Interactive Inc. is sensitive to a clients’ web investment margin and his ultimate goal of increasing profits.

• Their best practices on the field of Information Technology and Information System.

1. ISO Certifications.

ISO stands for International Organization for Standardization. It is an internationally recognized standard for the quality management of businesses. It applies to the processes that create and control the products and services an organization supplies. It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to virtually any product or service, made by any process anywhere in the world. The benefits of this certification is the key reason why Hubport has been practicing this certification. Implementing a Quality Management System will motivate staff by defining their key roles and responsibilities. Cost savings can be made through improved efficiency and productivity, as product or service deficiencies will be highlighted. From this, improvements can be developed, resulting in less waste, inappropriate or rejected work and fewer complaints. Customers will notice that orders are met consistently, on time and to the correct specification. This can open up the market place to increased opportunities. “By the certification we can cope with the minor and the major changes of the business”, Mr. Saravia added. Therefore, ISO enables a consensus to be reached on solutions that meet both the requirements of business and the broader needs of society.

2. Proper Documentation.

Proper documentation is really important in a business organization. It enables to have a “roll back”. Roll back has something to do with recovery plan of a certain system. Using the roll back system, this will restore the transaction being made before a system has been interrupted in any instance. If any interruption will happen the administrator can manipulate to do the roll back, to restore the transaction before the interruption (e.g. Power Interruption) occurred. Also, the work of the roll back is similar to “UNDO”. Basically, UNDO is used every time the user wish to revert the current version of the page, turning back the page to its original version.

3. Security

It includes FIREWALL, SPYWARES and etc. Firewall is a part of the computer system to block unauthorized access while permitting authorized communications within the network of the organization. Firewalls are frequently used to prevent unauthorized Internet users from accessing private networks connected to the Internet, especially intranets. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria. Spywares. It is installed on personal computers to collect information about the users their computer or browsing habits without their informed consent. With Hubport, IT personnel are very particular with this security system for some of the data and information requires confidentiality. In the case of Hubport, every system unit designated in every department of the company has NO CD/DVD Rom NOR USB Ports. If one wished to print some information, he/she must go to the IT department where printing of information is made possible to check the print outs as to the data to stick on their practice which is confidentiality with the information within the private network of the organization.

4. Disaster Recovery Plan.

This plan is intended to mitigate and manage if there is a disaster happening, such as in case of fire also includes server break down. This is one of the measures that Hubport is practicing in their communication plan. Disaster recovery planning is a subset of a larger process known as business continuity planning and should include planning for resumption of applications, data, hardware, communications (such as networking) and other IT infrastructure. In the case of Hubport, they used 3 internet servers; if and when one server will experience break down then it will be easy for the manager to connect to the other internet server. Also, they are monitoring as to which of the servers work faster in terms of its bandwidth. This is to practice IT related infrastructure recovery and continuity plan. Furthermore, disaster recovery planning is the aim of the organization in avoiding larger losses in the event that the business cannot continue to function due to loss of IT infrastructure and data.

• The risks associated with business and IS/IT change.

1. Rejection of the Staff.

Unfortunately, new information technology causes a fundamental change in the workplace. Thus, organizational change is always a challenge and often causes a rejection on the part of employees and the management side. Hubport is an international-based company, the company should relate to demand that there are still branches outside the main branch of the company which requires also the fast responsiveness on the change. Therefore, the company would understand rejection of employees, instead of having many employees to attain on the needs of every branch what; will happen is that only one employee will be managing the branch and that is the manager. This is to address that in every high flexible and more effective processes there is an optimizing cost.

2. Major Change:Data Loss

Despite technological advances in the reliability of magnetic storage media, data loss continues to rise, making data recovery more important than ever. Because of the IT/IS change, there is a risk on data loss. Data loss may come in different form – Intentional, Unintentional, Failure and Disaster. Failure and human error are the two identified causes of data loss. The only way to recover form data loss is having a Recovery Plan probably storage in separate location.

Operating system errors account for a large percentage of data loss. Virus attacks and spyware can bring down a system and erase critical data. The operating system will not boot if located on the same drive as the compromised hard disk, as it will indicate that the operating system is not found

http://en.wikipedia.org/wiki/Risk

Those are the best Information System and Information Technology practices of Hubport Group Interactive and risks associated with business and IS/IT change. We were so thankful and grateful for them because they shared us some information about their company.

Thank you very much!!!!